Trade

Area of Wholesale Trade

• Developing prop-trading operations
• Developing origination product operations
• Developing gas trade operations
• Integration of the sales and hedging portfolio management
• Entry into foreign energy markets - EEX and EPEX SPOT

Area of Retail Sale

• Dynamic development of gaseous fuel sales
• Launching new bundle products
• Commencement of sales within GDA-C
• Launching the e-commerce platform

Area of Customer Service

• Completion of the implementation of the central billing system
• Launching new, electronic channels of Customer Service - e-CSC, e-invoice
• Launching the new on-line service for Enea Group
• CSC network optimisation
• Selected CSC visualisation
• Further development of Contact Centre