Trade
Area of Wholesale Trade
- Developing prop-trading operations
- Developing origination product operations
- Developing gas trade operations
- Integration of the sales and hedging portfolio management
- Entry into foreign energy markets - EEX and EPEX SPOT
Area of Retail Sale
- Dynamic development of gaseous fuel sales
- Launching new bundle products
- Commencement of sales within GDA-C
- Launching the e-commerce platform
Area of Customer Service
- Completion of the implementation of the central billing system
- Launching new, electronic channels of Customer Service - e-CSC, e-invoice
- Launching the new on-line service for Enea Group
- CSC network optimisation
- Selected CSC visualisation
- Further development of Contact Centre